Welcome to South Hylton Surgery
IMPORTANT: INFORMATION FOR PATIENTS
We are pleased to announce that from 1st November 2019 the management of South Hylton Surgery will transfer to Sunderland GP Alliance Limited. South Hylton Surgery will continue to provide services as normal up until 31st October 2019.
There will be no gap in provision of services from your current GP practice provider to Sunderland GP Alliance Limited, and you will not need to take any action as you will continue to be registered at your practice.
Both staff and patients will be the key focus for the transfer of service. To help support the transition, we will be working closely with all parties concerned in an effort to ensure the handover is completed as smoothly as it is intended.
From 1st November 2019, we will continue to work with staff and patients to further enhance the services provided.
Formed in 2015, Sunderland GP Alliance is an organisation owned by the GP Practices in Sunderland and it exists to help GP’s work together for the benefit of patients and staff. Thirty six of the City’s forty practices are members of the organisation, and together cover around 95% of Sunderland’s patients. Sunderland GP Alliance works on a not-for-profit basis, ensuring any surplus is reinvested back in General Practice to improve services for patients.
Organisations such as ours help General Practice respond to the changing needs of the health system. Many services we currently provide cannot be delivered by individual GP practices.
We are governed by an elected Board of Directors, made up of GP’s, Nurses and a Practice Manager all currently working at surgeries within the City. Between them, they have a vast amount of experience about how best to look after our patients to make sure they receive the best possible care.
The current services we cover are:-
EXTENDED ACCESS SERVICE
We provide a highly successful and popular Extended Access service which offers patient access to GP appointments Monday to Friday 6pm until 8.30pm, weekend 9am -5.30pm and Bank Holidays. The service is delivered out of five sites across the City.
CORE GENERAL PRACTICE
We are an established provider of GP Services at four locations within the City covering around 24,000 patients. Sunderland GP Alliance also operates services out of Pallion HC for patients removed from practice lists due to violent incidents.
We have been inspected by CQC and assessed as good with areas of outstanding.
Finally, we would like to thank patients and staff for their patience and understanding throughout. We have added a patient frequently asked questions (FAQ’s) page for patients to refer to with any queries. This will be updated with any further questions we receive over the coming weeks. Alongside this we will also be attending the Patient Participation Group to facilitate any further questions you may have, but please feel free to contact me with any queries.
We will also place a box and cards within the practice for you to post any queries.
Head of APMS Support Service
Mobile: 07341 733359
HOW WILL THE CHANGES AFFECT ME?
Please see Frequently Asked Questions
South Hylton Surgery
The doctors and staff at South Hylton Surgery are proud to offer the highest standard of patient-centred healthcare. We aim to provide our patients with high quality, accessible care in a safe, responsive and courteous manner.
We run many clinics for the management of chronic diseases such as asthma, atrial fibrillation, COPD, stroke and diabetes ect. We offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups. Please see our clinics and services page for information.
Our surgery is committed to providing high quality GP service in a well organised, modern and friendly setting. The practice aims to provide the highest quality health care available under the NHS to all it patients with a well-trained and motivated primary health care team. This surgery website will help us to keep all our patients up to date with news and information about our practice.
Urgent care services in Sunderland are changing
Patients in Sunderland will be able to access NHS urgent care services more simply and closer to home after 1 August 2019.
From 1 August 2019, the best way to access NHS urgent care services will be to contact your GP practice or local pharmacy, or call NHS 111 when they are closed.
Urgent care is for minor injuries or illnesses which need medical attention the same day, but are not serious enough for the Emergency Department.
From 1 August 2019, these will be the main urgent care services for patients in Sunderland:
- GP practices – collectively providing extra appointments in evenings, weekends and bank holidays. These can be booked through your GP practice, at one of five locations around Sunderland, Washington and Houghton.
- Pharmacists - local pharmacists are highly trained and provide free, confidential advice on minor illnesses from sickness and diarrhoea to hay fever.
- Urgent care centres at Pallion or Bunny Hill health centres, open 10am-10pm Monday to Friday; 8am-10pm weekends and bank holidays, no appointment needed.
- NHS 111 - if you have an urgent need which is not life-threatening, NHS 111 health advisors are available 24 hours a day, 365 days a year to help you get the right medical attention for your needs.
To find out more, please visit www.sunderlandccg.nhs.uk.
Did you know you can now view some of your medical record online?
Please ask for details at reception, you can now;
- View/request medication
- View Allergies/Adverse reactions
- View Immunisations
- View your read coded information
- Update your details
All facilities in the practice are on ground floor level including a disabled toilet. There is a ramp at the entrance of the building providing access for patients using a wheelchair
Text Messaging Service
South Hylton Surgery are now able to contact you via SMS messages, if you are happy for us to contact you in this way please update your telephone details with the surgery.
Do you have a smart phone?
Our new MJOG text messaging app allows you to receive text messages and appointment reminders. To download this simply type in 'MJOG' into your app store.
The car parks are private property and are managed by Horizon Parking Ltd on behalf of the owners of the building. The car parks are managed by a mobile parking attendant. A parking charge notice of £80 will be issued in circumstances which are detailed in the signs which are displayed in the car parks.
ALL VISITORS PLEASE PROVIDE YOUR REGISTRATION TO RECEPTION UPON ARRIVAL FOR EXEMPTION
(Site updated 11/11/2019)