HOW WILL THE CHANGES AFFECT ME?
Q: How will this change affect my registration with the practice?
A: Your registration will not be affected.
Q: Will the telephone numbers be changing on 1st November 2019?
A: No, the telephone number will remain the same. There are no immediate plans to
change telephone numbers. If they change in future, patient’s will be informed.
Q: How will I book an appointment?
A: In the same way you do now with your practice.
Q: Will all the staff be the same after the transfer?
A: All employees of the current provider, South Hylton Surgery, will transfer to Sunderland GP Alliance Limited on 1st November 2019. This includes GP’s, Nurses, Receptionists and any other clinical or non-clinical staff.
Q: Where will I be able to get my prescriptions from?
A: You will continue to order and collect your prescription from your current GP practice, unless you have specifically requested for it to be sent electronically to a Pharmacy.
Q: What will happen to my patient record?
A: Your record will continue to be accessed by only those directly involved in your care with a legitimate reason to do so. Access of patient records is routinely audited and all staff sign a Confidentiality agreement.
Q: Will my current practice provide the same services?
A: The contract commissioned by Sunderland CCG remains unchanged. Sunderland GP Alliance will continue to provide the same services as previously. Over time, we hope to work with patients and staff to improve the range of services offered.
Q: I have been referred to hospital. Will I need to be re-referred?
A: No, the referral will remain in place and will continue to be monitored by the practice.
Q: Where will letters to my GP regarding my care be sent to?
A: Correspondence will continue to be sent to your current practice.