We always try to provide the best service possible, but there may be times when you feel that this has not happened. We operate a practice complaints procedure as part of the NHS for dealing with complaints. Our Management team will deal with any complaints.
We think it is important to deal with complaints swiftly so you will receive an acknowledgement within two to three working days and should have a reply within two weeks. Occasionally enquires take longer but we will keep you informed of progress.
A zero tolerance policy towards violent, threatening and abusive behaviour is now in place throughout the National Health Service. Anyone attending the surgery who demonstrates physical or verbal abuse to any member of the Practice, risks immediate removal from the Practice list.
Staff are here to help the general public not to be abused.